Can I have o365?

We recently had a bug in our software that only occurred with users that were using Microsoft Office – o365. I couldn’t recreate it with my Office 2016, so I logged a ticket with IT to acquire a licence so I could test it out. As a software developer, once recreated, I can fix the issue or pass it on to Microsoft if it is their fault.

Some users are having problems with the Email functionality. It sounds like these users are using the o365 desktop apps. In order to attempt to recreate this issue, is it possible to get a temporary licence for the o365 desktop app for Outlook?

Me

Not understanding this request.

You currently have an E1 licence and Office Standard 2016 should have been installed on your machine as standard during the configuration process.

Are you able to test with that?

IT

It works fine for my Office 2016. These users have the desktop apps for o365, and we don’t have this version to investigate if this version is problematic.

Me

Would you be able to provide a list of users that are currently having this issue?

IT

No, these are our customers.

Me

(I knew he wouldn’t care about people’s details because obviously IT only deals with our staff. I could sense this response coming…)

We only support and manage the software for internal users.

If customers of the business are having issues, it would be up to Support to identify the issue and then find out what version of the software the customer is using.

We have the installers for versions from 2010 to 2016, so if Support or yourself find out which version is required, we can probably work out a way to install and activate this if the situation required it.

IT

DOES THIS GUY EVEN READ. I WANT o365

Users have complained to Support. Support have logged the bug and it’s come to Development for investigation. I’ve picked it up. I’m logging a ticket for myself because I need it to recreate the issue. Then I can fix the issue for our users. I don’t get why it’s so difficult for IT to understand. I think he was just trolling.

I eventually asked my line manager to get involved, and suddenly, IT fully understood the situation. The licence was promptly assigned. It’s strange how fast work gets done when people with authority get involved.