Cassie: Can I ask you a question?
Me: What is it?
Cassie: A user has complained that a feature has been removed in version 7.5, can you check why? I’ve recreated it on my system.
I check on my system and the feature is there. I look at the code and it is specifically for users in England.
Me: Is the Region of the organisation set to England?
Cassie: It will be, also I’ve recreated the issue on a second system which is set to Scotland
Me: Yes, this is an England only feature
Cassie: Ah, doesn’t explain why it doesn’t show on the other test system though
Me: Can you check the region?
Cassie: It is Wales
Me: This doesn’t explain why the user doesn’t have the feature though.
Cassie: They are in Scotland
Now I’d like to know if the user has really complained that a feature has been removed. They should never have had it in the first place. I think there has been some miscommunication here, and the user has probably read about the feature and questioned why they don’t have it.
Stranger Coding Tings 