Communications Fail: RCA

Another instance of poor communication:

Them: Hi

Them: (4 hours later). “Are you available? I need some clarification”

Me: “What about?”

Them: 20 mins later. “Did you fix this bug? <insert bug number>”

Me: “yes” (nervous about what is happening. Clearly it was fixed by me. I have a “Pull Request” linked against it, and I have added comments to the discussion and filled in the “Testing Details)

Them: (45 mins later) “Can you add root-cause analysis?”

5 hours and 5 minutes to tell me to do something. I had already added the information to the “discussion” section; they could have just moved it to the correct section, then informed me that there was a dedicated section I was supposed to fill in.

So frustrating.

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