Could Not Find The File

I’ve no idea what the use case was, but someone wanted to use a really old test system, but when they tried to install it, they got an error message “Could not find the file Client_5.14.Zip”

After asking for help, he was told to copy the client patch from a back-up server, and place it on the Patch Server. Then when he tries installing the software, the version will now be found on the Patch Server.

He then claimed he had just done that but was getting the same error.

Now, logic says that he has done that wrong. How can you place a file in the correct place but the error still says it cannot find it. So either:

1. He has placed the file on the wrong server
2. He has placed the wrong file on the right server
3. He has the correct file on the right server, but it’s the wrong filename or folder location.
4. Some other combinations, but you get the idea.

So I remote onto the server and look at the folder. Order by date. There’s a folder created today called “5.14”. 

1. So it’s a folder not a zip file.
2. It has the wrong name. It should be “Client_5.14” not “5.14”
3. It has the wrong file contents in the folder.

No idea where he got the files from, or why he thought that would work.