I was talking to one of our Test Environments Engineers and he was absolutely raging. He said he had spent the entire day looking into a ticket someone logged that stated they could no longer connect to their server.
The Engineer said he was panicking because he thought they had been hit by a malicious virus. All the services on the server had been disabled which is why you couldn’t connect to it by standard means.
After a bit of investigation and quizzing the person that logged the issue, they admitted to some key information. The server had been slow, so they had disabled every single service on the server in an attempt to speed it up…then rebooted it. But since many of the services are vital for the server to function, or at least connect to the server; then the server was pretty dead.
The Engineer was raging that the person that logged it failed to mention this on the ticket, which would have been vital to work out what was wrong and how to fix it. Surely he realised it was his fault that the server was dead, it’s just that he wanted to try and cover up his mistake.