Communication Channels: Pass It On

In our office, we technically have 2 companies but we are part of the same parent company. We have separate Slack accounts so cannot contact them through there, but we can contact them via email groups. Big announcements go on the Intranet for everyone in the group to read.

For some reason, occasionally, people decide to send communication in a “Pass it down on a ‘need to know’ basis”.

There were some big changes to the computer network and this was sent from IT to the Head of Development. He then sent it to the manager below him. He then sends it to several managers below him. They then send it to the people they manage. I finally get the email.

How long did that message take to be forwarded on that many times? Also, it only seemed like it was sent to people in my company. What about the other guys who work in our office?

I ask them if they have heard the news. They hadn’t, but would be massively impacted by the changes. If I hadn’t told them, there could have been big consequences.

Why wasn’t it sent to the mailing list for the entire office? Or put on the Intranet as an important message? It affects everyone. Sending the information to a small subset of people is just dumb.

It’s hard to believe how each member in the chain read the email and doesn’t question it. They just forward it on like expected. Then when it finally gets to me, I end up in a rage. It’s just an absurd way to communicate, I don’t get why people cannot see it.

What is the process when one of the managers is on annual leave? Does the sender then check who they manage and send it to them directly? Or do they just not get the message?

Leave a comment